Many folks never seem to understand how important it is do get your system from a local authorized retailer.
When you order online, over a “800”, or even a local fair/event you may have no idea who you are dealing with.
If you have any problems with the installation or warranty issues, often you are just a number in the system.
We get many calls from people who didn’t get their system from us, yet are frustrated by getting the run around on the phone.
If they had gotten the service from us we could handle the repairs often at little or no charge. Since they didn’t, in many cases we can’t service them at all.
It’s not because we do want to, but rather our equipment is “tagged” to the retailer of record.
The best example would be buying something at Home Depot and trying to return it to Lowes!
The craziest part of all is who is going to show up to do the installation work. Many of the big phone sales outfits use the corporate installers and they are licensed and do a good job. However there are a lot of sales paths that will sub out the work to whoever they can pay the least. The result is many of these installers don’t have the proper electrical license, business license, or have any insurance – commonly known as “trunk slammers.”
When this happens it is just the beginning of several more problems to come! Our systems have become very technical and require the proper training and tools to install. Since we do large commercial systems across Oregon and Washington, we can handle a wide variety of installation types. This expertise makes the residential system seem easy to us!
The best part is we have everything set up right here in the store! Call it old fashioned but I still think people should know what they are buying, how it works, and what they are going to pay for it. I see a lot of people in what I call the “Oh well” syndrome! This is where they just assume everyone that a salesperson is going to slip one over on them.When they find out later that it has happen they seem to have expected it and say “Oh well!” and just move on. Many know the average consumer is this way and prey on it.
The best reason to buy from us is…why not? We are knowledgeable, truthful, right here in Olympia, and nobody beats our deals. We even often beat our competitors by showing people how to buy what they need and not get fooled into buying add-ons that create a higher monthly bill.